Our products can be returned and changed within 30 days of the delivery of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

– The product was delivered in the last 30 days
– The product is in its original packaging
– The product isn’t used or damaged
– You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product: contato.infinityfancy@gmail.com

Send the product with its original packing and the receipt or proof of purchase, to:

Cinara Piccolo / Infinity Fancy
R. José Bonifácio, n.350, cj.92, Centro,
São Bernardo do Campo, São Paulo, Brasil
CEP 09721-160

SHIPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, back to Infinity Fancy.  For this reason, we highly recommend shipping the product back with a method that provides both tracking and insurance.  We will not be able to refund items that are returned to us with damage and are not responsible for items that are lost in transit during the process of their return.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance at the e-mail address: contato.infinityfancy@gmail.com